[Automatic translation follows] Enghouse helps contact centers add value to customer conversations and deliver a unique experience.

Enghouse Interactive France (formerly Eptica) is the leader in intelligent platforms for customer experience, a key link in the business value chain. More than 400 brands entrust Enghouse with the management of their customer relations (voice, self-service, email, chat, video, messenger, social networks) as well as the analysis of the voice of the customer thanks to vecko, the only customer intelligence solution on the French market. The Eptica software suite embeds a unique technology based on hybrid AI (Natural Language Processing (NLP), Text Analytics, Machine Learning) adapted to specific customer relationship issues in order to increase customer satisfaction and the competitiveness of customer service, and provide brands with intelligence to improve the experience throughout the customer journey.

Digital Customer Engagement, Multichannel Customer Experience, Multichannel Customer Engagement Software, Web Self-service, Natural Language Processing, Knowledge Management, Email Management, AI, Web Chat, Customer Service, Linguistic Technology, Customer Experience Intelligence, Customer Intelligence, Actionable Insights, Contact Center Software, Omnichannel Customer Service, Voice of the Customer, Semantic Analysis, and Contact Center Software