[Automatic translation follows] Enghouse helps contact centers to give value to customer conversations and to offer a unique experience.

Enghouse Interactive France (ex Eptica) is the leader in intelligent platforms for the customer experience, a key link in the business value chain. More than 400 brands entrust Enghouse management of their customer relations (voice, self-service, email, cat, video, messenger, social networks) as well as the customer's voice analysis thanks to Vecko, the only customer intelligence solution of the French market. The EPTICA software continuation has a unique technology based on a hybrid AI (Automatic Natural Language Treatment (Taln), Text Analytics, Machine Learning) adapted to specific customer relations issues in order to increase customer satisfaction and competitiveness of customer service, and provide intelligence brands to improve the experience on the entire customer journey.

Digital Customer Commitment, Multicharennel Customer Experience, Multicharennel Customer Software, Self-Service Web, Natural Language Processing, Knowledge Management, Email Management, AI, Web Chat, Customer Service, Linguistic Technology, Customer Experience Intelligence, Customer Intelligence, Actionable Insights, Omnicanal customer service, customer voice, semantic analysis, and contact center software